Occasionally, QuotePro needs to conduct maintenance on the platform that might cause customer-visible changes or require certain features to be disabled temporarily.
The expected impact of the work, governs the way we provide notifications. This page describes the type of platform work that we carry out, and the impact of that work on notifications that will be displayed on this page.
Types of work
Work falls into one of these categories:
- Routine updates
- Service updates
- Maintenance windows
- Urgent maintenance
Routine updates
Routine updates are normal deployments which won’t cause any impact to stable production apps or to the development tools. They happen with no impact to the functionality of the platform or customer applications because of the redundancy that is designed into the platform. The same features of the platform that manage uptime and reliability for customer apps allow us to make most changes without interrupting the day-to-day operations and improvments to the system. Because of this, we don’t provide notice of this work.
Service updates
Service updates are work which will interrupt the functionality of deployment workflows and tools. These changes to the platform will affect the availability of the deployment workflow or tools, but they won’t affect apps that are already running. These changes may require the system to be in maintenance mode or may interrupt builds in progress. It may also, in some cases, prevent logging into the site.
When we need to perform a service update, we will put a notice on this page at least 3 business days before the work takes place. This announcement will include the scheduled time of the work and the expected impact. We will update this page with the status when the work has begun and when it has ended. If any changes to the work are required, we will update this page site accordingly.
Maintenance windows
Maintenance windows are changes to the platform that will affect stable production applications. Work of this type is rare, and we do everything we can to avoid it. When we do need to do it, we take care to schedule this work outside the peak hours.
When we need a maintenance window, we will put a notice on this page at least 5 business days in advance. The announcement will include the scheduled time and expected impact. We will update this page site again to indicate when the work has begun and when it has ended. If any changes to the work are required, we will update this page accordingly.
Urgent updates
Urgent updates are changes to the platform that may fall under any of the above categories that must happen quickly in order to respond to a problem that could affect the health of the platform or the integrity of customer data. Urgent updates should be rare and by their nature difficult to categorize. An example may be a response to security issues.
When we need to perform an urgent update that might cause development or production impact, we will take into account the possible impact, the time of day, and the risks associated with delays when we select a time to do the work. If possible, we will provide advance warning on this page. In all cases, we will use this page to communicate what we’re doing, what impact is possible, and when we’re finished.
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